SERVICE PROVIDER

Private Company „MIKOTELGROUP“

Address: Sodų str. 14, LT-01313, Vilnius

Telephone: +370 5 2338822
Fax: +370 5 2338832
E-Mail: reservation@panoramahotel.lt

VAT Identification Number: LT251614917

BOOKING TERMS

Standard Rate:
The cancellation is free of charge 24 hours prior to the date of arrival, after this time or in case of no-show we charge first night room rate as cancellation fee.

Non Refundable Rate:
For the non refundable bookings are no cancellation or changes possible. In case of a cancellation or no-show the total amount will be charged as cancellation fee.

DISPUTES

You can submit a request/complaint regarding the service purchased on our website to the State Consumer Rights Protection Service (Vilniaus St. 25, 01402 Vilnius, e-mail tarnyba@vvtat.lt, tel. 8 5 262 67 51, fax. (8 5) 279 1466, on the website www.vvtat.lt), as well as to the territorial subdivisions of the State Consumer Rights Protection Service or follow this link to the website of the European Commission’s entity for online dispute resolution for consumer disputes: https://ec.europa.eu/consumers/odr/

Should you have any initial questions concerning a potential dispute resolution, please email us at reservation@panoramahotel.lt

Private Company „MIKOTELGROUP “respects the privacy of persons and is determined to save it while delivering the service of accommodation, to handle in and honest and lawful way the data presented during your registration.

Private policy reflects the practice of data processing of the guests and persons interested applied in the private Company „ MIKOTELGROUP“.

In case you would have any questions related to the data processing, please send your latter by Collection of Information

Private Company „MIKOTELGROUP“ is guided by the Law on Legal Protection of Personal Further on the information presented regarding the guests is collected by Sales and Marketing Department of the Private Company „ MIKOTELGROUP“ and the website:
http://panoramahotel.lt

We are collecting the data about our guests by using the following tools:

• Electronic marketing and registration forms;
• When you are booking our services;
• While presenting your data through the reservation system.

Use of personal information

We are using your personal data for the following purposes:

• Providing the accommodation services;
• Managing the orders, registration, requests;
• Sending the information to you about our services provided and special offers (if you agreed to receive the following information);
• Contracting you regarding the evaluation of the services received.

Your personal data will not be disclosed to the third parties in any occasion except the following cases:

• In case there is your agreement for the disclosure of the personal data;
• For the Law institution in accordance with the procedures provided by the legal acts of the Republic of Lithuania.

When having your agreement to contact you by the phone or e-mail for direct

Marketing purposes we will try to send only the information or special offers interested to you.

Marketing purposes we will try to send only the information by the following e-mail address:

Reservation@panoramahotel.lt.

You have the right not to agree that your personal data would be managed for the purpose of direct marketing without indicating the reason of disapproval and to ask by written form to correct false, incomplete and incorrect personal data.

Your personal information will be saved as long as it will be needed for reaching the objectives indicated in the privacy policy. The data for the purposes of subscription and direct marketing ar held no longer than 3 years. You have the right to get acquainted with your personal data held by us. In order to find out what personal data we have collected or received and from which source, the purposes they are processed and whether all your personal data is complete and correct, you have to contact us by an e-mail address which has been provided to us. We are not providing this information on the phone.

You have also the right to:

• To request the suspension of the personal data management by presenting a request by a written form, e-mail or telephone.
• To know which data related to you is managed by us.
• To be forgotten, to request that we would destroy your data managed by us.
• To claim that your data managed by us would be transferred to the other manager of the data
• To oppose the processing of your personal data by not agreeing with the privacy policy.
• To disagree with the fact that your personal data is processed for direct marketing purposes expressing your disagreement immediately or submitting a subsequent notification.

By ordering our services provided, you are agreeing that your personal data would be used for the performance of accommodation service. You are agreeing in advance that we have the right to hold your personal data in the server as long as it is needed and according to the requirements of the legislation norms.

Any request or indication related to the management of a personal data should be presented by you to us by one of the following ways:

• By presenting a request or instruction directly to us by the following address: SODŲ STREET 14, LT-0131, VILNIUS.
• By sending a request or instruction by the following e-mail address: reservation@panoramahotel.lt that has been presented during the reservation.
• After receiving such a request or instruction from you we will present the answer and will complete the actions indicated in the request. The answer will be presented in a written form.